Cancellation & Rescheduling Policy

Effective Date: June 2026

Our Commitment

I understand that schedules can change.

This policy provides clear rules for cancelling and rescheduling one-on-one online English lessons while protecting reserved lesson times.

I reserve specific lesson times for individual students. When a lesson is cancelled at short notice, that time may no longer be possible to offer to another student.

This policy applies to one-on-one online English lessons provided by Cagri Adal through Empress English, subject to applicable Turkish consumer legislation.

1. Cancelling or Rescheduling a Lesson

Students may cancel or reschedule a scheduled lesson without losing the lesson by providing at least 24 hours' notice before the scheduled lesson start time.

Cancellation or rescheduling requests should be sent to:

Email: classes@empressenglish.com

Where sufficient notice is provided, I will make reasonable efforts to arrange an alternative lesson time that is mutually convenient and subject to my availability.

2. Late Cancellations

A cancellation or rescheduling request made less than 24 hours before the scheduled lesson start time will normally be treated as a late cancellation.

In the case of a late cancellation, the lesson may be deducted from the student's lesson package or treated as a used lesson.

This rule applies because the reserved lesson time may no longer be reasonably available to another student.

Any mandatory consumer rights under Turkish law remain unaffected.

3. Missed Lessons and No-Shows

If a student does not attend a scheduled lesson and has not provided the required cancellation or rescheduling notice, the lesson will normally be treated as a used lesson and may be deducted from the student's lesson package.

A missed lesson will not normally be rescheduled or refunded.

If a student joins significantly late, the lesson will normally continue until the originally scheduled end time.

4. Teacher Cancellations

If I need to cancel or reschedule a lesson for reasons within my control, I will notify the student as soon as reasonably possible.

The lesson will be rescheduled at a mutually convenient time at no additional cost to the student.

If rescheduling is not reasonably possible, I will provide an appropriate lesson credit or refund for the affected lesson, subject to the applicable terms and Turkish law.

5. Technical Problems

5.1. Technical Problems on My Side

If a technical problem on my side prevents the lesson from taking place or makes it impossible to provide the lesson properly, I will make reasonable efforts to resolve the issue.

If the lesson cannot reasonably continue, I will reschedule the affected lesson at no additional cost.

5.2. Technical Problems on the Student's Side

Students are responsible for having a suitable device, internet connection, microphone, and other equipment reasonably necessary to participate in an online lesson.

If a student's technical problem prevents the lesson from taking place, the lesson will normally be treated in accordance with the cancellation and no-show rules above.

I may, however, consider exceptional circumstances on a case-by-case basis.

6. Exceptional Circumstances

In cases involving serious illness, family emergencies, significant technical problems, or other exceptional circumstances, I may consider providing:

• A rescheduled lesson;

• A lesson credit;

• An extension of the applicable lesson package period; or

• Another reasonable solution.

I may request reasonable supporting information where necessary.

Any discretionary exception does not create an automatic entitlement to the same exception in future circumstances.

7. Lesson Package Validity

Each lesson package has a stated validity period.

Students are responsible for using their lessons within the applicable package validity period and for scheduling lessons sufficiently in advance.

Where a lesson is rescheduled under this policy, the replacement lesson should normally take place before the original package expiration date.

A rescheduled lesson does not automatically extend the validity period of the package.

However, I may approve an extension in exceptional circumstances or where required by applicable law.

8. Refunds and Consumer Rights

This Cancellation & Rescheduling Policy governs ordinary cancellations and scheduling changes for one-on-one online English lessons.

It does not remove or restrict any mandatory rights that students may have under Turkish consumer legislation.

Where a separate Refund & Credit Policy, Terms & Conditions, or other contractual terms apply, those documents should be read together with this policy.

9. Changes to This Policy

I may update this Cancellation & Rescheduling Policy from time to time to reflect changes to my one-on-one online lesson arrangements, booking procedures, or applicable legislation.

The current version published on the Empress English website will apply from its stated effective date, subject to mandatory legal requirements applicable to existing agreements.

10. Contact

For cancellation or rescheduling requests, please contact:

Cagri Adal
Empress English
Email: classes@empressenglish.com
Website: www.empressenglish.com