Effective Date: June 2026
Our Commitment
We understand that schedules can change. This policy is designed to be fair to both our
students and our teachers while protecting reserved lesson times.
1. Cancelling or Rescheduling a Lesson
Students may cancel or reschedule a lesson free of charge by providing at least 24 hours'
notice before the scheduled lesson time.
2. Late Cancellations
Lessons cancelled less than 24 hours before the scheduled start time are considered late
cancellations and will be deducted from the students lesson package or considered
completed.
3. Missed Lessons (No-Shows)
If a student does not attend a scheduled lesson and has not provided the required notice,
the lesson will be considered completed and cannot be rescheduled or refunded.
4. Teacher Cancellations
If Empress English needs to cancel or reschedule a lesson, the lesson will be rearranged at a
mutually convenient time at no additional cost.
5. Technical Issues
If technical issues occur on the teacher's side that prevent the lesson from taking place, the
lesson will be rescheduled at no additional cost.
If technical issues occur on the students side, the lesson will normally be considered
completed unless otherwise agreed at Empress English's discretion.
6. Exceptional Circumstances
In cases of serious illness, family emergencies, or other exceptional circumstances, Empress
English may, at its sole discretion, offer a lesson credit or reschedule a missed lesson.
Supporting documentation may be requested where appropriate.
7. Package Validity
Rescheduled lessons must be completed before the package expiration date. Rescheduling a
lesson does not extend the validity of a lesson package unless approved by Empress English.
8. Contact
For cancellation or rescheduling requests, please contact:
Email: classes@empressenglish.com