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Privacy Policy

Effective Date: June 30, 2026

At Empress English, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

When you contact us, book a lesson, or use our website, we may collect:

  • Your name

  • Email address

  • Phone number (if provided)

  • Country or time zone

  • Information related to your English learning goals

  • Communication history with our team

  • Payment information necessary to process your payment through PayPal

  • Technical information such as your IP address, browser type, device information, and website usage through cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Schedule and manage lessons.

  • Provide personalized English instruction.

  • Respond to inquiries and customer support requests.

  • Process payments securely through PayPal.

  • Send lesson confirmations, reminders, and important service updates.

  • Improve our website, courses, and customer experience.

  • Send newsletters or promotional emails only if you have chosen to receive them.

3. Payment Security

All payments for Empress English services are processed securely through PayPal. We do not collect, process, or store your credit or debit card information on our servers.

Please refer to PayPal's Privacy Policy to learn how PayPal collects, uses, and protects your payment information.

4. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality.

  • Remember your preferences.

  • Analyze website traffic.

  • Help us improve our services.

You can disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted service providers who help us operate our business, including:

  • PayPal (payment processing)

  • Video conferencing providers (such as Zoom)

  • Scheduling platforms

  • Website hosting and analytics services

  • Email communication services

These providers are required to protect your information and use it only for the services they provide on our behalf.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

7. International Users

Empress English provides online lessons to students around the world. As a result, your information may be processed or stored in countries other than your own. We take reasonable measures to ensure your personal information remains protected regardless of where it is processed.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal information where applicable.

  • Withdraw your consent where processing is based on consent.

  • Request a copy of your personal data.

  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our services are available to learners of all ages. Where required by applicable law, we obtain appropriate parental or legal guardian consent before collecting personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. Empress English is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, disclosure, alteration, or loss. While no method of transmitting data over the internet or storing data electronically is completely secure, we strive to use commercially reasonable means to safeguard your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Your continued use of our website after any changes have been posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Empress English

Website: www.empressenglish.com

Email: classes@empressenglish.com

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